Service Designer
Resume
Work Experience
June 2024 -
Present
Service Designer
Provincial Health Services Authority
Working as a founding Service Design team member within British Columbia’s Ministry of Health and Provincial Health Services Authority. Leading service design efforts as an internal consultant on a variety of projects: healthcare innovation, healthcare technology, language equity, external vendor engagements, patient experience, provider experience, and more. Project managing service design efforts
Designing and delivering scoped deliverables such as service blueprints, journey maps, wire frame prototypes, implementation road maps, and more. Keeping up to date on legislation and how it impacts services across the province, and how human centered design practices can solve for service changes. Educating Ministry teams on service design and how it can be applied to existing projects and work streams to benefit the people of British Columbia.
May 2024 -
Feb 2025
Design Strategist, Contract
Normative
Working as a Design Strategist to analyze the current state within specific disease states. Designing and facilitating co-design sessions with vulnerable patient populations, patient advocates and healthcare practitioners. Uncovering insights and design solutions based on key learnings. Conducting extensive research to compile into environmental scans and competitive intelligence reports. Building and analyzing current state journey maps.
April 2022 - April 2024
Service Designer
Bridgeable
Working collaboratively in a multi-disciplinary team and driving the vision and planning of all aspects of the team’s visual deliverables. Producing artifacts that are at once visually compelling and effective in communicating a customer journey, story or process. Turning wireframes for applications and storyboards into finished artifacts. Translating insights, data and copy into choices of medium, layout, typography, colour combinations, textures, etc. that support the communication objectives. Presenting and defending design choices in a thoughtful, and strategic way with the client. Thinking creatively to produce new ideas that contribute to project objectives for the client. Assisting with the planning, development, and execution of co-creation sessions and design research.
October 2021- Present
UX Researcher, Contract
Still Ape
Working as a UX Researcher for the world's first UX design studio focused exclusively on mindfulness, compassion, and wellbeing. Working as a researcher to support facilitation of research sessions, note-taking, synthesizing insights, and brainstorming with the team on design decisions. Still Ape empowers startups, institutions and non-profits to put the people they serve at the heart of their product strategy, design process, and team culture. Still Ape's vision is a society where tools for self-care and collective transformation are as diverse as the people who need them.
2023-2025
Internal Coordinator
World Design Organization
Youth Design Circle Contributors are a group of individuals within their first 8 years of their design focus. These individuals have the mindset of building their personal identity and focus within design, working on impactful and portfolio building projects and developing their perspective and voice within the design community.
Jan - May 2021
Industrial Design Intern
Aptar CSP
Industrial Design Intern to Ethan Perdu, Designer at Aptar CSP Technologies. Responsible for supporting the design team in ideation, creation and execution of various designs. Internship focused on creating pieces designed to be injection molded, redesigning various products, and creating Solidworks models to be prototyped.
Education & Certifications
Sept 2023
WCAG Certification
Certificate upon request
April 2023
B2 French Certification - TEF
2016-2021
Bachelors of Industrial Design
Auburn University, USA